GlobalTSS

Upper Peninsula managed IT, recovery planning and practical business-workflow automation.

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Marquette, MI

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About GlobalTSS

GlobalTSS is a locally owned managed IT company based in Marquette and operating since 2008. It provides business IT support, cloud services, cybersecurity, disaster recovery and communications systems across Michigan's Upper Peninsula. Its current offerings also include workflow automation and practical AI implementation. The company publishes different support-plan scopes for its managed-service customers.

Research notes

Its materials distinguish staffed help-desk hours from continuous remote monitoring and after-hours emergency coverage, which depends on the plan or an add-on. That is a useful distinction when comparing providers advertising round-the-clock monitoring. Its automation approach also describes selecting repetitive workflows and keeping a person involved when an output will reach a customer.

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